06-04-2012 01:01 PM
i was just sitting in class, didnt drop it all day, then as soon as i went to go check my text message, the screen went white! i tried resetting it, nothing. do i need to send it in for it to be fixed? or can i just do a update on the blackberry desktop? i need this phone imediatly back up and running!
06-07-2012 09:58 AM
Hi laneika and welcome to the BlackBerry Support Community Forums!
I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:
KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...
KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...