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BlackBerry® Bold™

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New Contributor
iliepetre789
Posts: 3
Registered: ‎12-07-2012
My Device: 9000 bold
My Carrier: vodafone romania

white screen

i have a problem with my blackberry 9000 bold,after instaling software ,when i open the telephone,works wery smooth,but after that,when i block buttons,the display is off,and when i want to unblock the butons the display appears white,about half a minute,and i need to push on the butons and it comes to normal,is regulary,every time when goes to stand by,a tried to install the old os,but nothing,i still have this problem,excuse my grammar ,i don't know perfectly english

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Elite II
BillJ
Posts: 8,774
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: white screen

Sometimes, re-installing the old OS again will correct the problem.  I suggest you plug your phone in to your PC and open BlackBerry Desktop Software to install your current OS again.  To do this, click Device in the software then Restore.

 

 

I hope  that helps you.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



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Elite II
BillJ
Posts: 8,774
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: white screen

Oh, I forgot.......If your phone won't connect to BlackBerry Desktop Software, you need to have a look at this:

 

www.blackberry.com/btsc/KB10144 .

 

 

Let us know if that helps you.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



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New Contributor
iliepetre789
Posts: 3
Registered: ‎12-07-2012
My Device: 9000 bold
My Carrier: vodafone romania

Re: white screen

i will try today and i will tell you if i solved the problem,wish me luck

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New Contributor
iliepetre789
Posts: 3
Registered: ‎12-07-2012
My Device: 9000 bold
My Carrier: vodafone romania

Re: white screen

it doesn't work, how can i install an older version of os on the device?which version you recomand me?

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