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BlackBerry® Bold™

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New Contributor
lizziegeegee
Posts: 2
Registered: ‎12-19-2012
My Device: bold 9780

white screen

Hi can anyone help? the screen on my blackberry bold 9780 just gone white, thought this might be a software problem i thought i would remove it and reinstall....However when i get to the part which asks me if i would like to delete the OS it wont let me check the box so i am unable to go any further..can anyone help?

Forums Veteran III
Wolf359
Posts: 3,572
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: white screen

Try this:
force the detection of the BlackBerry smartphone using Application Loader
http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB10144

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New Contributor
lizziegeegee
Posts: 2
Registered: ‎12-19-2012
My Device: bold 9780

Re: white screen

Hi thanks for the reply and the link ....

Have updated the device as i had the latest vesion i downgraded it completed this but still white screen....I then thought i would update it again and returned to the current os......However although it tells me all was successful i still have the white screen:smileysad:

 

Any help would be great

Forums Veteran III
Wolf359
Posts: 3,572
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: white screen

Sounds like a hardware issue. You have to take it to an authorized repair store or service provider.
________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________