05-04-2011 12:51 AM
hi blackberry community
yesterday i was workin on the wifi normally
but today iam tryin to turn it on it wont turn on it just go gray then it is unchecked
i've tryed the following:
remove the battery for 1 mintue
called my carier to check my service " every thing is ok"
downgrade the device software " when try to turn it on the bb was restarting"
upgrade it again
removing all apps
no thing worked p;ease help meee
thank you in advance
05-06-2011 12:10 AM
05-08-2011 10:55 PM
Sounds like you might have run into a bug, see KB17030. Their work-around is to perform a hard reset (battery pull). Since this doesn't work for you, maybe you want to try reloading your OS?
05-09-2011 11:39 AM
if it is not a hardware issue
is there any way that i can install the device software and make the bb as new one?
cuz i have reloaded the software many times no thing happened
05-10-2011 12:37 AM
What method did you use to upgrade/downgrade/reinstall the OS? This actually could be the issue - that your install wasn't actually "clean."
Here is a thread that describes how to do a clean install of the OS. Maybe try that?
05-10-2011 01:09 AM
okay mabe, but ive upgrade it by the desktop manager and after upgrading it the wifi worked for a week time
then this problem occured i will inform u with any details
thanks for ur suuport mr er2joe