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BlackBerry® Bold™

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New Member
Posts: 2
Registered: ‎03-13-2013
My Device: Bold 9780

wifi

I have just recieved a new refurbished blackberry as mine couldnt be repaired. Since ive had this one when i connect to my wifi the blackberry symbol doesnt appear so it wont let me use my bbm, and it wont let me use my app world. It was no problem on other phones ive used

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30

Re: wifi

I wouldn't spend too much time trying to fix something on a refubished phone.  Do a battery pull with your phone powered on then try connecting again.  If you have problems connecting after the battery pull, I'd be taking that phone back for another one.

 

 

Cheers.  :smileyhappy:


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Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30

Re: wifi

This is assuming that you have a proper BlackBerry data plan on your account.  If not, get one.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



New Member
Posts: 2
Registered: ‎03-13-2013
My Device: Bold 9780

Re: wifi

i do have a proper plan, but at the moment im cut off until the end of the month so im using wifi to contact people on bbm, it was not a problem with my phone before it broke and i had to send it back, then the one i used whilst it was being repaired the wifi worked on thst too but on htis one the symbol just wont appear when i connect to wifi