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Contributor
eldridgeza
Posts: 11
Registered: ‎10-30-2012
My Device: 9360
My Carrier: 1
Accepted Solution

2 BBs tryin 2 seperate the IDs nd emails

My(gfs) 9360 was stolen, I locked it with BB protect,gt her a 9380.We got the 9360 back nd I'm using it bt it keeps locking(I hav da pin)How do I keep it unlocked&remove her email account from the 9360 (I dnt receive her emails but it still shows) .I've gt both phns on BB protect account I want to seperate them.help pls its giving me a headache
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Forums Veteran II
Wolf359
Posts: 3,329
Registered: ‎12-29-2011
My Device: Q10 / Playbook

Re: 2 BBs tryin 2 seperate the IDs nd emails

[ Edited ]

My best guess:

login to blackberry protect and see if you can remove the 9360 since the account is attached to the 9380.

http://us.blackberry.com/apps/blackberry-apps/protect.html

 

I also recommend that you wipe the 9360 and set it up with a different blackberry ID / blackberry protect account.

http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB14058&sliceId=2&cmd=displayKC&d...

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Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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Contributor
eldridgeza
Posts: 11
Registered: ‎10-30-2012
My Device: 9360
My Carrier: 1

Re: 2 BBs tryin 2 seperate the IDs nd emails

Thnx for da help WOLF...The 9360 is sorted...I'm now trying to install bbprotect on 9380 but keep on getting an error msg (907 Invalid COD
HTTP Error 404: Not Found) when I try to dwnld it.got any ideas
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Forums Veteran II
Wolf359
Posts: 3,329
Registered: ‎12-29-2011
My Device: Q10 / Playbook

Re: 2 BBs tryin 2 seperate the IDs nd emails

[ Edited ]

Good deal!

For that error message, this link may help.

http://supportforums.blackberry.com/t5/BlackBerry-Pearl/Blackberry-Protect/m-p/1829397#M31345

 

You can also try to install protect from here:

http://rroyy.com/ota/index2.php

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
Please use plain text.