10-30-2012 02:26 PM
Solved! Go to Solution.
10-30-2012 03:24 PM - edited 10-30-2012 03:25 PM
My best guess:
login to blackberry protect and see if you can remove the 9360 since the account is attached to the 9380.
I also recommend that you wipe the 9360 and set it up with a different blackberry ID / blackberry protect account.
11-01-2012 10:19 AM
11-01-2012 11:28 AM - edited 11-01-2012 11:30 AM
For that error message, this link may help.
You can also try to install protect from here: