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Please try completing the steps outlined in the following article on how to force the detection of the BlackBerry® smartphone using Application Loader to reload the device: http://btsc.webapps.blackberry.com/btsc/KB10144
If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.
Thank you.
-HB
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