Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
New Contributor
blindsay
Posts: 5
Registered: ‎11-24-2012

7.1 update issues...

My Curve 9370 freezes during the back-up phase of the update... Tried pulling the battery (re-booting) several times...

 

Where's the "F-8" button??? :smileyhappy:

Please use plain text.
New Contributor
blindsay
Posts: 5
Registered: ‎11-24-2012

Re: 7.1 update issues...

Has no one else had problems with their Blackberry update (7.1)???

Please use plain text.
BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010

Re: 7.1 update issues...

Hey blindsay,

 

Please try completing the steps outlined in the following article on how to force the detection of the BlackBerry® smartphone using Application Loader to reload the device:
http://btsc.webapps.blackberry.com/btsc/KB10144

 

If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.

 

Thank you.

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Please use plain text.
New Contributor
blindsay
Posts: 5
Registered: ‎11-24-2012

Re: 7.1 update issues...

[ Edited ]

hatchback...

 

My service provider (Verizon) already replaced the phone under warranty...

 

But, thank you for taking the time anyway! :smileyhappy: 

 

I'll definitely save it for future use.

 

 

Brian.

 

 

Please use plain text.