BlackBerry® Curve™

[Alcest]

I just got my 8310 last night, and realized it needed charging. After spending 20 minutes with it, it FINALLY decided to start charging *idk why it just wouldn't at all, but at least now it does *

So I wake up today *saturday*, and I notice it's working much better, however whenever it is unplugged from my computer, the screen shuts off, a red light is displayed *where the green fully charged light, or the yellow charging light is displayed*, and one of two things happen when I press the ball in:

A. It completely shuts off, and turns back on, with the hourglass, which takes ~2-5 minutes for it to do anything *usually this one*

B. It goes back to what I was doing

I've tried everything! The only thing I cannot do is call Tech Support *something about needing an account subscription or something?*. As I said earlier, I JUST bought the phone within this week, and had not yet even opened it since late last night.

Thank you for your time

Edit: forgot to add this: the battery is FULLY Yellow *meaning that it is fully charged... right?* so.... yeah.

[kijanasmart · Accepted solution]

It sounds like the phone's OS may be corrupted. Perform a clean installation of your OS: www.blackberry.com/btsc/KB11320

Be sure to backup phone data first: http://www.blackberry.com/btsc/KB12487