02-18-2009 07:58 AM
I've been a happy user configured on Lotes Notes, but recently i was transferd to Outlook (yeah!!). Apperently this changed my security policy and my password. And after 7 attemps from me and 3 (Im sure it's the right psw) by the IT guys... It is now a wiped BB.
Since the last backup is not able to be retrieved, i have an issue.
Is it possible to recover the data from my BB? Cause i really need my 500+ contacts back.
02-18-2009 08:10 AM
Was the BlackBerry activated on a BES? If so then your IT department can just issue a new activation password to reactivate your device. During the activation process all of your contacts will be restored.
If you're not on a BES, then were you synching with the Desktop Manager so that the data from your BlackBerry was also in Notes or Outlook? If so then you can just resynchronize and it will restore your contacts after the sync process completes.
02-18-2009 08:19 AM
The BB was on a different server then its now at. So synchro with server is out of the question. It was a Lotus notes Server and its now Outlook BES.
My last sync with desktop mngr was from august, and this will return my sec. policies and then make the bb inaccessable..
But im trying it now as we speak.. so fingers crossed.
02-18-2009 09:00 AM
Let us know how it goes.
BTW for future reference since you're on a BES and if you ever find your security password isn't working you can have your IT department reset it so everything doesn't get wiped
02-18-2009 09:08 AM
Resseting the BB gave me back some really old test messages but no contact information. Also my security policy changed again.
How do i reset it again? type in the wrong psw again 10 times?
02-18-2009 09:21 AM
Or going into Options | Security Options | General Settings. Hit the menu button and choose Wipe Handheld.
02-18-2009 10:01 AM - edited 02-18-2009 10:02 AM