08-19-2008 01:06 PM
My Boss's 8310 Curve was working fine just a week ago. Now her attachments wont load up because "Service Book information cannot be found".
The request for the files also timed out. All I have read about this problem seems to be centered around BES. To my knowledge.. we dont use BES (Unless it is standard with the unlimited BB data plan). At any rate.. one fix suggested to delete all the service books so that they will reload on a phone reboot. Did that but problem persists.
One guy seems to have found a way to do it, but the post mentioned that he was pushing service books out from BES.
What if you don't use BES? Or do I? How do I access it?
Executives should not ever be locked out from viewing attachments.
08-19-2008 01:16 PM
If the device isn't setup for BES I believe you can log into the BIS website of the carrier and there may be an option to resend service books to the device. Or you can contact the carrier and have them do that over the phone.
On the other hand if you all do have a BES then someone from the internal blackberry support desk will have access to the server to push any missing service books onto the device.
08-19-2008 01:22 PM
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08-19-2008 01:38 PM - edited 08-19-2008 01:42 PM
I don't have BIS yet. Downloading it now, per a hint from previous post. I have to register this sucker. Never worked with BB before, Always had Moto's and not even smartphones. My first was the Blackjack, No problems there.
Update - Tried to submit PIN for password to the BIS account. No go. Tried registering, tells me that an account with my IMEI/PIN already exists. Then I finally get the message on the Curve from BB saying that no account exists for my PIN. Calling now...
08-19-2008 02:56 PM
The fix was a total wipe, and re-register, then logging into BIS and verifying the email address(s) manually.
The cause of my problem, and I don't know if everyones problem was similar, was that when a phone loses its data or gets auto-wiped due to password entry errors, we hook it back up to the PC and re-sync everything. That's what I did, because I did not have a backup file. My boss only needs to sync with her outlook for all the latest stuff, so I did that.
Somehow -and I noticed this- the icon for the email disappeared. Instead, all emails were routed to the Messages folder. It is my belief, and that of the AT&T Tech, that attachments cannot be opened in THAT folder because of the format and the service books not allowing that action within that folder. So, properly registered email and updates to activate the email icon (using pop from Yahoo) which will allow attachment retrieval/viewing. At least in my case.
08-19-2008 05:28 PM
Glad you got it figured out!
Could you please take a minute and resolve the post! Others can find resolved issues faster.