BlackBerry® Curve™

[rikbeats]

i accidentally deleted my downloads/games folder on my 8310, i downloaded kaspersky for 8310 now i cant find the icon in the menu and my blackberry start showing frequent hourglass can someone help me with this problem please.

[JSanders Resident Expert]

Do a simple reboot on the BlackBerry in this manner:

With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescirbed for most gltiches and operating system errors, and you will lose no data on the device doing this.

After reboot, 1. On your homescreen, press the Menu key > SHOW ALL, so that SHOW ALL is checked.
2. Look in EACH folder on your device... Applications, Instant Messengers, Downloads, etc.
If you still don't see it, look at Options > Advanced > Applications. Do you see it listed there?

[rikbeats]

i dont see it install but it said it was installed and i still dont se the games/downloads folder my hour glass still popping up

[JSanders Resident Expert]

For the spinning clock?

Check the File Free at Options > Status, what is the number at File Free?

Look at Options > Security > Memory Cleaner. If that is enabled, please disable it and don't enable it ever again.

For the app.. keep looking. Try the other folders.

Did you do the reboot as I described?

[rikbeats]

yes i rebooted as described and still no sign of the app, i disabled the memory cleaner, the file free is 23468524 bytes

[JSanders Resident Expert]

Good, you should stop seeing the processor-busy clock.

For the app, I'd suggest downloading and installing it again.

What is the app?

[rikbeats]

i was looking for an anti virus for the phone and i downloaded kaspersky for 8310

[JSanders Resident Expert]

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rikbeats wrote:

i was looking for an anti virus for the phone and i downloaded kaspersky for 8310

---

Well, that's easy.

There's NO virus for the BlackBerry, never has been, and isn't yet, so there's there is NO need for an anti-virus. Right? Yep.

So, my advice, delete Kapersky, you don't need it. And just so you know, they can't create an anti-virus without first having a virus to "anti-". That's the way it works.

[rikbeats]

i want to delete it from my blackberry but can find the file to delete it

[JSanders Resident Expert]

Oh ok, I discussed that above...Options > Advanced > Applications.

You just scroll to the app (don't click on it) and press Menu > Delete.