02-17-2013 03:14 PM
Trying to download software in order to back up a 8320. Install is fine (I de-activate anti-virus and run file as administrator to avoid any problems). It goes through the install fine. When the device-based application wizard then starts, the first screen is about the portal by which the device is connecting to the computer. The drop down menu is black and the "find portal" tick box is faded and cannot be used.
I have tried several downloads and several portals, but nothing changes this screen.
I would appreciate any help and thanks in advance!
Solved! Go to Solution.
02-17-2013 03:27 PM
Hi and Welcome to the Community!
Here is the list of troubleshooting articles...hopefully something will be useful:
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!
02-17-2013 09:16 PM
Hey, a few of the settings solutions applied , did them all, restarted and all was fine.
Many thanks. It's nice to know such helpful people are around. I'll say a prayer for you tonight!
02-18-2013 09:03 AM