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New Contributor
gilli
Posts: 4
Registered: ‎01-01-2013
My Device: 8520 CURVE
My Carrier: 02
Accepted Solution

8520 I can hear them but they can't hear me :(

I bought an 8520 today - calling out / in i can hear them but they can't hear me :smileysad:  help please?

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Guru I
John_Clark
Posts: 15,634
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: 8520 I can hear them but they can't hear me :(

Was the device new or used? If used, it's possible that the microphone is defective. Have you tried removing the battery?

You could try reloading the OS and see if that helps.

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New Contributor
gilli
Posts: 4
Registered: ‎01-01-2013
My Device: 8520 CURVE
My Carrier: 02

Re: 8520 I can hear them but they can't hear me :(

hello thank you for replying. It is used i have tried removing the battery and wiped the phone as it hadnt been... How do I reload the OS? I am very new to smart phones esp blackberry thank you
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Guru I
John_Clark
Posts: 15,634
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: 8520 I can hear them but they can't hear me :(

Before we go that route, lets test the handset microphone.

Go to Options >Status

On that screen type the letters T E S T (you won't see the letters being typed anywhere but when you're done a diagnostics screen will come up.

As instructed hit the menu key and select "Start."

When asked if you want to be guided through the process select "No."

Check the box next to "Handset Audio"

Hit the menu key and select "Run."

There will be a few tests, including speaker tests and microphone tests. Just follow the on-screen instructions and see if the microphone tests good.

If the microphone tests good then it's either a software problem on the phone or a network problem.
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1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
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New Contributor
gilli
Posts: 4
Registered: ‎01-01-2013
My Device: 8520 CURVE
My Carrier: 02

Re: 8520 I can hear them but they can't hear me :(

Hi again thank you it passed everything except microphone no sound was recorded :smileysad:
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Guru I
John_Clark
Posts: 15,634
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: 8520 I can hear them but they can't hear me :(

That means the microphone is defective. If you can, return it to where you purchased it.
--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
Please use plain text.
New Contributor
gilli
Posts: 4
Registered: ‎01-01-2013
My Device: 8520 CURVE
My Carrier: 02

Re: 8520 I can hear them but they can't hear me :(

Thank you for helping me! 

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