09-24-2010 09:28 PM
Fox News now in the loop as well... Hope one of them runs with it...
If this issue is not resolve VERY SOON, I, for one, plan to continue the publicity... And encourage others to do so as well.
09-26-2010 12:27 AM
I have an 8520, performed the upgrade and all my custom ringtones (MP3's which worked fine before the "upgrade") now produce the message "An error has occurred attempting to play media "xyz".
I tried a reboot and nada. Trying the "soft reset x 2" now.
This does not make me happy.
09-26-2010 03:13 PM - edited 09-26-2010 03:15 PM
Just like everyone else I'm having the same problem, but maybe 4 days after the update. My first smartphone and this is what I get...Blackberrys aren't always like this are they?
What steppish said actually worked for me, I just hope that unlike what others have said it stays working.
I was late to work this morning and looked like an **bleep** due the alarm not doing anything but blink a red LED at me...
09-27-2010 10:02 AM
I also have the same issue. I did the soft reboot as described in the previous post, and it worked for me. Hoping that Blackberry fixes this though. This is my first Blackberry, and I only got it last week!
09-28-2010 01:47 PM
Yes I have the same problem. After the upgrade I can not set any personnel ring tones an I have no real caller id. When a call comes in I see only the number no names no pictures no personnel rongtone. I called tmobile and use there work around and it worked for only there test call. The different sound profiles also don't work s my phone rings whenever it feels like. I even deleted all my contacts and tried to save them all again with no avail. Is there any help out there if even the support team at tmobile has no idea on how to fix it> am about ready to by another phone.
09-28-2010 05:54 PM
I have been having the same trouble. I tried the soft reset while on the phone with T-Mobile support (who were as helpful as they could be; they have a separate blackberry unit). Like some of you, the phone worked briefly and then went back to not working.
Maybe another clue that is related, or maybe just a coincidence, but the tech guy first tried walking me through something less than a reboot. He said to go to the Settings Icon, click on "Options", click on "Security Options", and then click on "Advanced Security Options". I'm not sure what I was supposed to do next, but whatever the next menu title was did not show up on my phone.
I am very frustrated that Blackberry released a new, defective product.
09-29-2010 07:21 PM
Nearly a week later now since I first encountered this FIASCO...
My last contact with T-Mobil, Blackberry division, they still had no real fix and wanted to try the same things I'd tried before. I explained this to them and they conceded it would most likely be fruitless.
I told T-Mobil (understanding this is NOT the fault of T-Mobil or other carriers!) that I would like a new phone - something NOT BLACKBERRY.
At this point the best they can offer is to replace my existing Blackberry with another, same model but previous release of the software. I told them I would accept that -- for now -- but wanted it noted that I would like/prefer a different NON-BLACKBERRY phone.
I am willing to give it one more try before I out-and-out demand a NON-BLACKBERRY replacement...
Over the past four or five years, I've owned and used several Blackberry phones and genuinely enjoyed the features and reliability. Sire, there were issues, but nothing major and all quickly and satisfactorily addressed. This latest issue was distressing enough, but more so, the way Blackberry has (NOT) handled it. There are other, comparable phones out there! -- Those phones too will make changes that are unwelcome or difficult and will assuredly have their own issues. However, it is difficult to conceive of any other companies handling/responding to a widespread issue as poorly as Blackberry has with 18.104.22.1682.
I am amazed and most disappointed that this issue has persisted so long without a satisfactory resolution or ACKNOWLEDGEMENT from the vendor, Blackberry!
Rest assured, this is the LAST Blackberry I will own.
As a footnote... CNN has been in touch with me and are considering covering this issue. In my estimation they probably won't -- unless more people contac them and make this issue more public.
It just seems to me that ringtone (ringing) and "phone" have become somewhat synonymous over the past 100 or so years... Of all the features that could have issues, ringtones/ringing seems pretty basic...