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New Contributor
Shemyazaa
Posts: 2
Registered: ‎05-12-2014
My Device: 8520 curve

8520 blank screen and led flashing

Hi i have a 8520 that dint want to start. so i proceeded to try and reinstall the software.

it just got stuck on serching for device upgrades after trying a 4th time the phone's led strats flashing 2 flahes then 3 and repeate i cannto detect it on my pc anymore and it does nothing but flash did leave batery out for an hour to no avail.

 

please help!

 

Thanks!

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Hall of Famer II
sdgardne
Posts: 48,290
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: 8520 blank screen and led flashing

Hi and Welcome to the Community!

I recommend you first prepare with these steps:

1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below. In your situation, this is moot.

2) Uninstall, from your PC, any BB OS packages

3) Make sure you have the BB Desktop Software already installed

4) Download and install, to your PC, the BB OS package you desire:

  • http://us.blackberry.com/support/downloads/download_sites.jsp
  • It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.

5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

 



Now, use these tricks:

If any suggest an update website, please substitute the Desktop Software and/or LOADER.EXE.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
Shemyazaa
Posts: 2
Registered: ‎05-12-2014
My Device: 8520 curve

Re: 8520 blank screen and led flashing

Hello

 

The problem i find is that the bb suit no longer has the apploader folder no where can i find it And all resolutions pointed to the apploader in the versions like 4.3 and lower.

 

But it has got to the point where it can no longer be picked up by any device so ive had to get the ic replaced on the phone. 

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Hall of Famer II
sdgardne
Posts: 48,290
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: 8520 blank screen and led flashing

"suit"? Not sure what that is.

From what you say here, I think you have obtained outside in-person support, which you should therefore continue with.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.