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BlackBerry® Curve™

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Smeniniho
Posts: 1
Registered: ‎11-05-2012
My Device: Curve 8520

8520 curve won't fully reboot

Hi my battery fully drained and I plugged it in it started to reboot but then at about 70% it froze and won't go passed this. I've left it for over a hour and even plugged it into my pc and the blackberry manager doesn't make any diff I think it doesn't even pick it up as it says device is rebooting/ needs charging. 

Plaese can anyone help me 

many thanx in advance. Mark

Retired
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: 8520 curve won't fully reboot

Hey Smeniniho,

Welcome to the BlackBerry® Support Community Forums.

 

I would suggest doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.

If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
http://btsc.webapps.blackberry.com/btsc/KB10339.

If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.

Thank you.

 

-HB

 

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