09-01-2011 03:16 PM
I have had my blackberry for over a year and have had no problem until about a month ago. I redid my 6months blackberry internet booster like usual, but when it had been activated, none of my apps will work and none of my emails come in. My browser still works like usual though. I have phoned t-mobile up but they keep saying everything is correct and to just keep restarting my phone. i have been restarting it by doing the battery reboot about 3 times a day for the last month. I still cant use my apps. I phoned them again and they said blackberry was down aand it would come back in the next few days. No-one else i no has this problem. What can i do?
09-01-2011 05:33 PM
Hi and welcome to the forums!
Run the diagnostic report to verify your device is correctly setup on the network.
Diagnostic reports provide wireless configuration and connection information for your BlackBerry® device. If you cannot connect to the wireless
network or access services such as email messaging, your wireless service provider or administrator might ask you to run and submit a diagnostic
report. Your wireless service provider or administrator can use the report to help you troubleshoot the problem.