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New Contributor
Posts: 4
Registered: ‎10-04-2011
My Device: Curve 8520
My Carrier: Vodafone
Accepted Solution

8520 device password lockes

Since yesterday I am owner of 8520 curve.

 

I did set device password which I would like to remove. However, when I go through the menu to the option "Password" the field showing password "Enabled" is light gray colored and small lock is shown. I cannot change this field, no matter what I try.

 

Any suggestions how to remove?

 

Comments are welcome!

 

Tx

Posts: 92,709
Likes: 24,235
Solutions: 6,267
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 8520 device password lockes

The lock icon indicates your BlackBerry is required by your employer employer's BES IT policy to have a password.

Is this device on a corporate enterprise account?

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New Contributor
Posts: 4
Registered: ‎10-04-2011
My Device: Curve 8520
My Carrier: Vodafone

Re: 8520 device password lockes

Dear J Sanders,

 

Thanks, your tip allowed me to solve! I did also activate "Encryption" under the security options. When I remove this option, the problem was solved and I could deactivate the device password

 

Thanks for suggestion

Posts: 92,709
Likes: 24,235
Solutions: 6,267
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 8520 device password lockes

Ha, you're welcome. Thanks for the update.

>> Get your 15% Discount on ShopBlackBerry on Passport • Classic • Leap

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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New Contributor
Posts: 5
Registered: ‎01-15-2013
My Device: curve 8520
My Carrier: BSNL

Re: 8520 device password lockes

Hi, 

 

I have got my causin's blackberry curve 8520 device, while going through the options, i have accidently locked the device.My causin has forgot the original password and we tried 9 different passwords. There is only one option remains out of 10. Can you help us in resetting the password. What will happen if we utilize all 10 options.Please help us 

 

 

Posts: 92,709
Likes: 24,235
Solutions: 6,267
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 8520 device password lockes

There is no password reset, none. You (or your cousin) either knows the password, or you don't.

 

After ten incorrect entries the device will wipe (delete) all personal information such as contacts, messages, calendar, preferences, etc., and you will be able to set up the device as new.

>> Get your 15% Discount on ShopBlackBerry on Passport • Classic • Leap

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎01-15-2013
My Device: curve 8520
My Carrier: BSNL

Re: 8520 device password lockes

Thank you for your reply. I have tried all ten attempts and now its a brand new device in hand . Can you please tel me what i might have done for locking the device, i will avoid it in future. I am very sure, i have not entered into password locker. 

Posts: 92,709
Likes: 24,235
Solutions: 6,267
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 8520 device password lockes

Look at your Options > Security > Password.

Is the Password enabled?

Is there a small red padlock icon near that line?

>> Get your 15% Discount on ShopBlackBerry on Passport • Classic • Leap

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎01-15-2013
My Device: curve 8520
My Carrier: BSNL

Re: 8520 device password lockes

Thank you Sanders Smiley Happy The device is brand new now, Password disabled... 

Posts: 92,709
Likes: 24,235
Solutions: 6,267
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 8520 device password lockes

You are very welcome.

Good luck.

>> Get your 15% Discount on ShopBlackBerry on Passport • Classic • Leap

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code