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New Contributor
oxiteh
Posts: 4
Registered: ‎02-19-2011
My Device: curve 8520
My Carrier: virgin

8520 will connect with internet via wifi but won't receive or send emails

have recently changed my carrier/service provider and all is set up to recieve texts, use the internet (default setting to hotspot) but now won't let me send or receive emails. I've gone to email set up in setup and tried to re-establish my email link but it keeps saying 'your device had a problem connecting to the server' - how can this be when it connects to tthe server for normal internet use?

 

Any ideas gratefully recieved.

 

thanks

 

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JSanders
Posts: 84,394
Likes: 22,902
Solutions: 5,892
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 8520 will connect with internet via wifi but won't receive or send emails

 

On your BlackBerry device, go to:

 

1. Options > Advanced > Host Routing Table > Menu > Register.

2. Resend your service books from your carrier BIS site:
From your handheld device:   http://www.blackberry.com/btsc/KB15402

 

Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.

 


From your desktop PC:  http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list

3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.

 




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New Contributor
oxiteh
Posts: 4
Registered: ‎02-19-2011
My Device: curve 8520
My Carrier: virgin

Re: 8520 will connect with internet via wifi but won't receive or send emails

thank you very much for that, but I get as far as 

;

 

. Resend your service books from your carrier BIS site:
From your handheld device:   http://www.blackberry.com/btsc/KB15402

 

again when I click on email setup i get the 'your device had a problem connecting to the server'

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Trusted Contributor
GTWalling
Posts: 116
Registered: ‎11-07-2010
My Device: 8520
My Carrier: TMobile

Re: 8520 will connect with internet via wifi but won't receive or send emails

Do you have a BIS account. E-mail and several apps will not work without the Blackberry Data Plan aka BIS. I ask because you have your browser set to hotspots which is not need if your have the correct data plan.

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