06-29-2012 12:56 PM
Hi, my dog got hold of my 8530 and put a toothmark in the screen cover. The screen was also damaged meaning I could see white and grey stripes. I bought a new screen and replaced the old one. Now when I turn it on, I get the white screen and i cannot dial out or recieve calls. Basically the phone is dead. I was able to connect to my desktop and install the latest OS version. I put the old screen back in and I still cannot recieve or dial. I must have done something while taking it apart or putting back together? It is a very simple procedure so I would think it difficult to screw it up. Before I took it apart, i could get phone calls and dial out but i couldnt see the outgoing or incoming call screen. I took the battery out before I took it apart. Now when I connect to my desktop, the connection comes and goes as if you were plugging and plugping in the device. Any sugesstions would be greatly appreciated!!!
06-29-2012 02:32 PM
Sorry about your condition, well I don't think it a good decision that you made by Replacing the Screen Cover
by yourself unless and until you are qualified for it , cause you can't see the internal damage it suffered from
the dog bit cause the force at which they bit are much more for example G.Shepherd produces over 238 pounds
of force or a pitbull which produces over 235 pounds of force.
So now I think it is not just a software issue but a hardware issue and it will be better if you go and checked
it by an authorized BB Service Center.