12-13-2010 10:07 AM
My phone isn't working, switching on and it isn't charging either. I had charged the phone fully and checked some email. An hour later when I picked up the phone to check for new mails the screen was black (as in turned itself off) and well, it's not going back on.
I've tried to charge the phone with the wall adapter as well as by USB cable and in all the attempts the red light goes on and then off and then a battery with a cross displays on the screen.
I tried charging overnight and tried to switch it on but with the same result.
I also tried to update the phone with the desktop software as well as online. The phone connects and is recognised but in both the cases in the middle of the process (while the screen says "reconnecting to JVM") an error message appears saying "There was an error updating your software - Unable to reconnect to the device during a multistage load operation"
Finally thinking that it is a battery issue, I purchased a new original battery and tried charging (wall and USB) and also updating the software but the same errors occurred.
I also tried the dropping and removing the battery and reinserting methods but to no avail.
12-16-2010 07:45 AM
I gave the phone to the authorised service centre and they have told me that the main board has a short and cannot be repaired or rectified. I understand from them that RIM does not replace mainboards as the phone IMEI, PIN etc changes and it essentially becomes a new phone. This phone was just 18 months old and is out of warranty so I guess the only option is to throw this into the garbage.