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kiran12
Posts: 1
Registered: ‎10-10-2012
My Device: 9220
My Carrier: Airtel

9220 charging issue

Strange problem

 

When ever i try to charge it gives me a prompt, check if USB is plugged, comp not in sleep mode blah blah blah...even after clicking ok, i dont see the charging icon, 

Only after i remove and re-plug i see the charging icon , this happens every time. Now even after multiple tries i dont see the charging icon at all..

 

Best part is i am plugged to a power source not a PC, though either case its the same issue.

Worst still : Shocked to know there is no customer care mail id on the site

Even Worse : When i called 18004253720, on 1st call , extremely rude and disconnected, on 2nd call i could not hear the operator clearly, on telling him so the reply is "  Its Ok I can hear u" and disconected..???

 

Anyways any solutions,?? if BB guys reading this....wud love to see some action

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Administrator (Retired)
SmoothRider
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: 9220 charging issue

Hello kiran12, 

 

Welcome to the forums. 

 

In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo

Thank you

-SR

 

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