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New Contributor
tdjackson
Posts: 2
Registered: ‎12-23-2012
My Device: 9300 Curve

9300 Can't connect for email after upgrade

 

I am going to try to make this as simple and short as possible. I have a 9300 and it was due for upgrade from A T & T spouse has Iphone wanted new one not in upgrade period. Used my number to do upgrade now email doesn't work on 9300. AT & T Tech tried to help but it was a no go. They stated that Rim might have disabled something but not sure any assistance is wonderful. (even a link to fix it is fine also if it has been posted befor)

 

 

Thanks,

 

Forums Veteran III
Wolf359
Posts: 3,570
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: 9300 Can't connect for email after upgrade

I hve a feeling the carrier took away your blackberry data plan.  Call the carrier and confirm that your blackberry has the correct data plan attached.  I have a feeling since you used your number to upgrade another phone, the required data plan for the blackberry has been removed.  I don't think RIM disabled anything, but the carrier did.

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New Contributor
tdjackson
Posts: 2
Registered: ‎12-23-2012
My Device: 9300 Curve

Re: 9300 Can't connect for email after upgrade

THANKS!! I am going to try that with my carrier and see what happens.
Forums Veteran III
Wolf359
Posts: 3,570
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: 9300 Can't connect for email after upgrade

Good deal, keep us posted.

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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