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New Contributor
ManishaJ
Posts: 3
Registered: ‎11-03-2012
My Device: Blackberry Curve 9300
My Carrier: 3

9300 internet is not working at all.

My internet and bbm and apps that use internet were working perfectly fine and I've had the phone for nearly 2 years, but a couple of days ago they just stopped working. I can text and ring like normal but my internet isn't working. I've switched on my wifi and even when I connected it to my house wifi it still didn't work. I've tried going into the host routing table screen but there are loads to choose from! One is in bold which I'm guessing I'm supposed to be connected to and I've tried registering it and rebooting and it says registration message sent but it still doesn't work! I really don't understand and would really appreciate some help asap!! Thanks!

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Hall of Famer II
sdgardne
Posts: 46,976
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: 9300 internet is not working at all.

Hello,


ManishaJ wrote:

I've tried registering it and rebooting and it says registration message sent but it still doesn't work!


Given that result, you need to ring up your mobile service provider for formal support. Only they can look "behind the scenes" at their systems to determine why your BB can no longer properly communicate with their network.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
ManishaJ
Posts: 3
Registered: ‎11-03-2012
My Device: Blackberry Curve 9300
My Carrier: 3

Re: 9300 internet is not working at all.

Okay I'll try that, I just wasn't sure if there was anything else I could do, thankyou!

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Hall of Famer II
sdgardne
Posts: 46,976
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: 9300 internet is not working at all.

Until you said what I quoted in my last post, I thought there was more you could do. But if you never receive the required result from queuing the HRT, then nothing else matters...and only the carrier can look into why.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.