01-10-2013 12:12 PM
My BB 9300 keeps freezing. The only way to un-freeze it is to remove the battery. I have to do this 8-10 times a day. The phone is basically unusable. This is actually a replacement phone as my first 9300 did the same thing and now the new phone which is about 2 months old is doing the same thing.
I only have Twitter and FB as apps on it., nothing else.
Any suggestions, other than removing the battery because this does not fix the problem long term.
01-10-2013 12:24 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode and if the behavior does not present, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
If the behavior does present in SAFE mode, then the core OS may be corrupt, or you simply may be overtaxing the capabilities of your specific device. A clean "bare bones" OS reload may help, as well as perhaps some of these:
Lastly, it is always important to properly close applications when you are done with them. Using the Back or the Red key will not do this -- those leave it to the app to decide what to do...and some will leave themselves resident in memory, consuming resources on your BB, slowing the overall performance. Rather, to close an app, press and select "Close" or "Exit"...that will force the application to be closed, freeing up for your new use the resources it was consuming. Some apps will always remain running (typically -- BBMessenger, Browser, Homescreen, Phone, and Messages)...but, you should still close them properly - especially the Browser...if it is left on an active web page, it will not only consume extra resources but battery power as well.
Good luck and let us know!
01-12-2013 08:28 AM
The phone continues to freeze in safe mode but I have notice that it only froze when I attempted to go into pictures. When not in safe mode it freezes at any time. I have checked the other 3 things you mentioned and everything else appears fine. Should I re-install the operating systems now and if so how?
01-12-2013 09:35 AM
Actually, I think a device WIPE would be your next step, followed by an OS reload if that does not help. But, first, be sure you have a good local backup
If you are not on BBM7, then backup your BBM contacts to Device or Media Card Memory
Using Mass Storage Mode, copy the entire contents of your Device and Media Card Memory to your computer
Using the Desktop Software, conduct a full backup to your computer
Also be sure you have a good manual inventory of all of your apps, especially those obtained from other than AppWorld...make sure you know the apps, the URL's from which you obtained them, and any license or activation keys you may need.
Also be sure that you know your BB ID credentials -- both the UserID as well as the exact Password...you will need to re-input those to the BB after, and you must have them exact.
Now, conduct the on-device WIPE:
If the problem is cured, then you can do everything above, but in the reverse order, and using "restore" options rather than "backup" options.
If the problem is not cured, then an OS reload would indeed be in order...here is the process I recommend...
At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try this procedure to perhaps narrow down the precise causal item:
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
Good luck and let us know!
01-13-2013 12:05 PM