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BlackBerry® Curve™

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New Contributor
stevenb_50
Posts: 3
Registered: ‎02-15-2013
My Device: Curve 9300
Accepted Solution

9300 trackball not working

does anyone have any quick fixes?  Thanks

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: 9300 trackball not working

Hi stevenb_50

 

Welcome to BlackBerry Support Forums

 

 

You need a Quick Fix ? Then try this :

 

KB29640 : Trackpad ,trackball, or keyboard not working on a BlackBerry Smartphone

 

 

Good luck :smileyhappy:

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New Contributor
stevenb_50
Posts: 3
Registered: ‎02-15-2013
My Device: Curve 9300

Re: 9300 trackball not working

but if the trackpas isn't working, how do I do the self test thing etc?  Is there someway I can navigate using only the keyboard?  thanks

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: 9300 trackball not working

Hi stevenb_50

 

 

Well as you asked for a quick fix so I suggested that :smileyhappy: you are looking at the resolution # 4 , have you tried others .

 

Inaddition there may be many reason if your trackpad is not working, Always the first advice is a battery pull restart , have you tried that ? Please try it by removing the battery while your device is Powered On .

 

Also have you installed any application before this issue arise , sometime a bad app can also create such problem , removing  that particular application may fix the issue. 

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New Contributor
stevenb_50
Posts: 3
Registered: ‎02-15-2013
My Device: Curve 9300

Re: 9300 trackball not working

have tried taking battery out etc, haven't downloaded any apps.  The track pad stops working at least once a day but today it won't come back on.  Very frustrating!

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: 9300 trackball not working

Hi stevenb_50

 

 

You can try a Clean OS reload to see if that help but first do a backup of your device using BlackBerry Desktop Software then refer to this Knowledge Base :

 

KB11320 : How to perform a clean reload of the BlackBerry Device software using BlackBerry desktop software for windows.

 

If above method fails , then you have to contact your Carrier or Service Provider and replacing the Trackpad might solve the issue.

 

 

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New Contributor
sean321
Posts: 3
Registered: ‎02-22-2013
My Device: blackberry curve 9320

Re: 9300 trackball not working

quick fixes I had with my old 9300 was to take sim, battery, memory card out and keep clicking the trackpad fast about 20 times then hold it (kinda hard) for about 30 seconds... insert battery without sim etc.. and if it works play around with it for 5 mins.. hold alt lglg and clear log.. if this don't work try puttin thin carboard iver the sim slot.... should work
Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: 9300 trackball not working


sean321 wrote:
.. hold alt lglg and clear log.. if this don't work try puttin thin carboard iver the sim slot.... should work

Hi sean321 and welcome to Support Forums

 

 

Thanks for sharing your Quick fixs for  Trackpad issue :smileyhappy:

 

But clearing those event log files and putting a Cardboard the Sim Slot is not going to fix any Trackpad issue :smileywink:

 

 

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New Contributor
sean321
Posts: 3
Registered: ‎02-22-2013
My Device: blackberry curve 9320

Re: 9300 trackball not working

yup it will
New Member
Misskamwwendo95
Posts: 1
Registered: ‎10-16-2013
My Device: 9300

Re: 9300 trackball not working

Hi my trackpad won't work meaning I can't access anything and I can't click on anything. This is utterly frustrating. I live in Australia but got the phone from the U.K and started using it in Malawi, so I'm confused who is my service provider there??