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New Contributor
MARTA_CUME
Posts: 5
Registered: ‎11-17-2012
My Device: 9300
My Carrier: Vodafone turkey, Vodafone spain

9300 turns off even with full battery

Hi, I hope somebody can help me... Long story here...

 

I bought my 9300 in Istanbul, where I live. I have a Vodafone Turkey simcard and Vodafone Spain simcard. I swithch simcards when I travel, works beautifully, even with email and whatsapp.

 

Last year I had an issue whith battery draining in less than 2 hours every morning. After reinstalling software and getting rid of all apps (incl whatsapp) it eventually came back to life and the battery started lasting for 2 days again. I must say I did the upgrade of OS while in Spain (I don't know if it makes a difference...)

 

A couple of weeks ago (now I am in Istanbul), same thing happened. It is just that this time the battery doesn't drain, the phone just shuts itself off, normally in the middle of a conversation or trying to send a whatsapp, and with full battery.

 

The first few times, taking the battery off and sim and putting it back in did the trick. After a couple of times, however, it is not working anymore. This it what happens:

 

BB turns off completely.

 

If I try to turn on, it does not even try.

 

If I remove battery and simcard, it restarts and is ok in all processes but when it is looking for network signal, it turns off again.

 

I remove battery and simcard second time, and it does not go through the software verification, it turns off again.

 

After this, the only way to bring it back to life is to plug it in, and then it restarts and with full battery!! I unplug and I can use email for the next 3-4 hours, until some hours later, same problem all again. I carry my charger everywhere!

 

I have the latest OS available, and I have got rid of whatsapp, which last year I think it was the beginning of the solving of the problem (whatsapp releases new versions constantly, I think upgrading it did the trick. Or was it just chance?), but it is still not helping so far.

 

My husband has the same model, never a problem. We exchanged the batteries, no luck either.

 

Any ideas?

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Hall of Famer II
sdgardne
Posts: 47,011
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: 9300 turns off even with full battery

Hi and Welcome to the Community!

You may also want to try this procedure to perhaps narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
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New Contributor
MARTA_CUME
Posts: 5
Registered: ‎11-17-2012
My Device: 9300
My Carrier: Vodafone turkey, Vodafone spain

Re: 9300 turns off even with full battery

Hi,

 

The only new things that I had done in the last months was upgrading the OS and upgrading the whatsapp.

Since removing the whatsapp is not working, right now I am downgrading to the previous OS.

 

By the way, the guy on the shop where I went he said yesterday he had 2 people with problems with the new OS version, he said downgrade it!.

 

I will keep you posted.

 

Marta

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Hall of Famer II
sdgardne
Posts: 47,011
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: 9300 turns off even with full battery

Thank you...I'm sure that everyone will appreciate your updates. But...please reveal the specific OS versions when you discuss them. "Previous" and "New" OS versions do not reveal anything actionable by anyone. Each carrier controls the versions of the OS that they release and support, so "Previous" and "New" on one carrier can be something completely different on another carrier. Please reveal the full 4 Octet version number of the OS levels that you are working with so that others can best understand if your reports may apply to them.

Thanks and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
MARTA_CUME
Posts: 5
Registered: ‎11-17-2012
My Device: 9300
My Carrier: Vodafone turkey, Vodafone spain

Re: 9300 turns off even with full battery

Hello.

After a few days, everything stays the same. 

 

I downgraded from my OS 6.0 2475 to 6.0 1879, which hasn't helped at all.

 

I removed the whatsapp (the only app I had after all the removals) and still the same problem. I have the latest version  2 8 7345.

 

I am going to remove whatsapp again and leave the bb empty (not restoring backup of my things), to see if it is something related to settings or no.

 

I am running out of ideas. Any other new ones?

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New Member
Mucolly
Posts: 1
Registered: ‎04-19-2013
My Device: blackberry cuve 8520
My Carrier: 8520

Re: 9300 turns off even with full battery

Help guyz my phone turns off itself with a full battery of which I deceded to buy new original battery but problem persist and when I charge its working when I unplug my phone goes white on the screen which is switching itself off help guyz.
Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,011
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: 9300 turns off even with full battery


Mucolly wrote:
Help guyz my phone turns off itself with a full battery of which I deceded to buy new original battery but problem persist and when I charge its working when I unplug my phone goes white on the screen which is switching itself off help guyz.

Hi and Welcome to the Community!

 

There are many things already posted in this thread...have you yet read and attempted any of them?

 

You also may want to attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

 

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

 

But, if the behavior continues, you may need to consider more drastic actions -- e.g., WIPE, OS Reload, BBSAK Wipe/Reload, "bare bones" OS loading, etc.

 

Do also keep in mind that, if the problem is at a hardware level, then no amount of self-diagnosis nor internet-distance recommendations will be of any use...only in-hand evaluation by a qualified hardware technician can properly diagnose a hardware problem.


Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.