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New Contributor
Ankitsood
Posts: 2
Registered: ‎11-05-2012
My Device: 9320
My Carrier: Airtel

9320 : Blackberry Key scrolling

When I press the Blackberry key on my handset 9320, it sometimes do not go to the top of the list or the bottom of the list. If it does, that text remains hidden. Is this bug been identified and is there a fix for it?

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Administrator (Retired)
SmoothRider
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: 9320 : Blackberry Key scrolling

Hello Ankitsood, 

 

Welcome to the forums. 

 

In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo

Thank you

-SR

 

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New Contributor
Ankitsood
Posts: 2
Registered: ‎11-05-2012
My Device: 9320
My Carrier: Airtel

Re: 9320 : Blackberry Key scrolling

Hi Smooth rider,

 

I recently lost my blackberry 9300 handset, it had blackberry protect installed, When I try to view its location or play a sound on it, it says that unable to contact the device. I added my old pin just to see if its active, and to my surprise my
BBM request was accepted.

 

This leads me to believe, that the person who stole my device has BBM activated and some sort of connectivity. Is there a way for me to trace where my  mobile is?? Anyway to get hold of the perpetrator and get my device back ?

 

Thanks so much.!

 

Ankit

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