05-30-2013 09:46 AM
I wiped the phone and since it will only start to boot and goes on to the blackberry screen and then dies as its loading every time, the keyboard wont respond so only starts up when I pull out the battery and put it back it, I tried updating the software and since doing so the yellow light doesn't come on when charging now either?
05-30-2013 01:08 PM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!