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New Contributor
Posts: 4
Registered: ‎09-02-2012
My Device: 9320 curve
My Carrier: 02

9320 not holding charge only had it two days! its had 16 hour charge plus on charge again as not holding at all

 
Hall of Famer II
Posts: 50,914
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: 9320 not holding charge only had it two days! its had 16 hour charge plus on charge again as not holding at all

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.


It is also possible that you are simply a high-resource consuming user...please see this helpful KB:

  • KB14320 How to maximize battery life and free memory on the BlackBerry smartphone

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Posts: 4
Registered: ‎09-02-2012
My Device: 9320 curve
My Carrier: 02

Re: 9320 not holding charge only had it two days! its had 16 hour charge plus on charge again as not holding at all

I only got charger what came with it its like usb but plugs in wall plus I haven't download or got any apps apart from what built in phone I will try I go 3 days lft to decide if want it if battery don't work by weds I say no
Hall of Famer II
Posts: 50,914
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: 9320 not holding charge only had it two days! its had 16 hour charge plus on charge again as not holding at all

Ummm...OK, I think...honestly, that post is incredibly difficult to understand...



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎09-02-2012
My Device: 9320 curve
My Carrier: 02

Re: 9320 not holding charge only had it two days! its had 16 hour charge plus on charge again as not holding at all

I have 7 days if not happy with fone so by wed if. Not fixed battery prob I gget another phone arrived llast fri
Hall of Famer II
Posts: 50,914
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: 9320 not holding charge only had it two days! its had 16 hour charge plus on charge again as not holding at all

Ummm...OK...I think I understand that bit...you have a 7 day "no questions asked" return option. That's excellent!

But, what I could not tell, from your post 3, was where you stand on the various things that I recommended you attempt...but, it's really of no consequence to me...it's up to you what to try and how to decide.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code