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New Contributor
donaldkbrink
Posts: 4
Registered: ‎01-24-2013
My Device: BB Curve 9330
My Carrier: Verizon
Accepted Solution

9330 6.0 Email Password Change in Setup

Hi, I need to change a password for my gmail and AOL email accounts. I go to set up, and when I click on Email accounts, nothing happens. A very small black square flashes in the center of the screen but nothing happens. I checked and my software is up to date. I took the battery out to reboot. Nothing changed. When I click on Email Accounts in set up, nothing happens other than the quick flash of the small black square in the center of the set up screen. So I am no longer getting email on my phone until I can get into the email accounts and update my passwords.

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JSanders
Posts: 83,996
Likes: 22,841
Solutions: 5,881
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 9330 6.0 Email Password Change in Setup

Please try this FIRST, using your BlackBerry browser...

1)
• Go to mobile.blackberry.com OR to www.blackberry.com/integrate
• Scroll down to Communication and then to Email.
• Choose the appropriate email set up options.

If that works and completes your email setup/editing, good.

If not, follow these additional instructions:

2) Register HRT: (OS5) Home Screen > Options > Advanced Options > Host Routing Table > Scroll to any line entry and > press the Menu key > and then click Register Now. If you have an OS 6 or OS 7 device, Look at Options > Device > Advanced > Host Routing Table, etc.

3) Resend Service Books: Article ID: KB02830 How to send the service books for a BlackBerry Internet Service account. http://www.blackberry.com/btsc/KB02830

4) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

5) Now, return to the 1) mobile.blackberry.com email setup as mentioned above and follow that.

Hopefully that will get things going again for you!




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New Contributor
donaldkbrink
Posts: 4
Registered: ‎01-24-2013
My Device: BB Curve 9330
My Carrier: Verizon

Re: 9330 6.0 Email Password Change in Setup

THANK YOU!!!!! You are amazing, #1 worked great. Thank you again. I appreciate your help.
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JSanders
Posts: 83,996
Likes: 22,841
Solutions: 5,881
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 9330 6.0 Email Password Change in Setup

donaldkbrink, You are very welcome.

Good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
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Please use plain text.
New Contributor
donaldkbrink
Posts: 4
Registered: ‎01-24-2013
My Device: BB Curve 9330
My Carrier: Verizon

Re: 9330 6.0 Email Password Change in Setup

this Blackberry/integrate site no longer works, would you know a new link that would work?

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JSanders
Posts: 83,996
Likes: 22,841
Solutions: 5,881
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 9330 6.0 Email Password Change in Setup

[ Edited ]

donaldkbrink wrote:

this Blackberry/integrate site no longer works, would you know a new link that would work?


It is as spelled out above.

 

www.blackberry.com/integrate

 

If that doesn't work for you, what do you get when you go to that link?

What is it that you are trying to do?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
donaldkbrink
Posts: 4
Registered: ‎01-24-2013
My Device: BB Curve 9330
My Carrier: Verizon

Re: 9330 6.0 Email Password Change in Setup

I can not get the Blackberry.com/integrate site to work anymore (for changing email password) -

I get to the screen that says you are one step closer to setting up email, but when I click on

" Launch Email Setup" - I keep getting a "unknown error, try again" and of course, it never works.

So I need a new link for changing email passwords - any ideas?

Please use plain text.
JSanders
Posts: 83,996
Likes: 22,841
Solutions: 5,881
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 9330 6.0 Email Password Change in Setup

[ Edited ]

Login from your PC.

 

Verizon BlackBerry Internet Service




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.