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New Contributor
TheLXPro
Posts: 8
Registered: ‎12-11-2012
My Device: Blackberry 9360
My Carrier: Orange

9360 TRACKPAD CAUSING REBOOT

Greetings all, had my blackberry for 9 months and in the first 5 my trackpad coldnt press to select, no problem now only in the last two days its been rebooting randomly so i let it reboot but whenever i move the trackpad it reboots again, in other words when rebooted, any movement of trackpad causes a reboot of phone.... ANY ONE HAD ANY SIMILAR EVENTS OR KNOW ANY SOLUTION. 

 

THANKS

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Hall of Famer II
sdgardne
Posts: 47,026
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: 9360 TRACKPAD CAUSING REBOOT

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

 

But, from what you describe, your issue sounds more like hardware...for which no amount of internet-distance diagnostics nor software-level repair recommendations can do any good. Only in-hand evaluation by a qualified hardware technician can give you a proper evaluation and estimate. Since you have only had it for 9 months, you should remain under standard warranty -- assuming, of course, that the seller did not override the standards (which they can do).

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
TheLXPro
Posts: 8
Registered: ‎12-11-2012
My Device: Blackberry 9360
My Carrier: Orange

Re: 9360 TRACKPAD CAUSING REBOOT

Hi, thats what i was thinking that it was something to do with hardware because the trackpad went bust but was still functional. I am under contract soo i might be able to get a replacement or be able to get it repaired charge free. And aswell the trackpad has become completley unfuctional now, not dure if i mentioned that before but occasionally it does function as if there was no automatic reboot. Also how much would it roughly cost to repair if needed?

 

Thanks 

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Hall of Famer II
sdgardne
Posts: 47,026
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: 9360 TRACKPAD CAUSING REBOOT

You can narrow down the likely cause by using Safe Mode. It should only take a few minutes...but if things work, then the cause is not hardware nor OS...but 3rd party apps.


TheLXPro wrote:

Also how much would it roughly cost to repair if needed? 


I have no clue...again, only a qualified hardware technician with the device in their hands can give you a proper evaluation and estimate (if the problem truly is hardware, that is). But, if you are in warranty, why would it matter? Maybe I'm just confused...

 


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
TheLXPro
Posts: 8
Registered: ‎12-11-2012
My Device: Blackberry 9360
My Carrier: Orange

Re: 9360 TRACKPAD CAUSING REBOOT

don't think it is under warranty, woops, thanks for your help, very much appreciated, i just did the soft reset and movement of the trackpad doesn't function and causes no reboot, I might have to take it to repairs, thanks again for your help
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Hall of Famer II
sdgardne
Posts: 47,026
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: 9360 TRACKPAD CAUSING REBOOT

Soft reset? I thought I was recommending Safe Mode? Maybe I'm still confused...

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
esra11z
Posts: 4
Registered: ‎04-02-2013
My Device: blackberry -curve 9630
My Carrier: zain

Re: 9360 TRACKPAD CAUSING REBOOT

I having the same problem .My blackberry started rebooting  continuously yesterday today I updated the software but it still didn't work so I removed the battery and after 3 hours put it back.It didn't reboot but the trackpad wasn't working I took the battery out and put it back in and it still didn't work so I waited a while and took the battery out again when I returned it I could scroll with the trackpad but as soon as I did that it would reboot again .I tried to boot in the safe mood but when I pressed (OK ) it rebooted again ....Please help me fix this problem 

 

 

 

 

 

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New Contributor
TheLXPro
Posts: 8
Registered: ‎12-11-2012
My Device: Blackberry 9360
My Carrier: Orange

Re: 9360 TRACKPAD CAUSING REBOOT

Hi, what i did was i got the trackpad fully replaced (repairs) and now i have no problems at all with my blackberry - 

I think thats the only option to be honest because the phone will keep rebooting.

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New Contributor
esra11z
Posts: 4
Registered: ‎04-02-2013
My Device: blackberry -curve 9630
My Carrier: zain

Re: 9360 TRACKPAD CAUSING REBOOT

:smileysad: ok i think thats the only thing i could do ...did u know what caused it to do this ? 

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New Contributor
TheLXPro
Posts: 8
Registered: ‎12-11-2012
My Device: Blackberry 9360
My Carrier: Orange

Re: 9360 TRACKPAD CAUSING REBOOT

yeah - and no i did not know the reason why, I was told it was hardware, something actually in the phone that faulty not software fixable -
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