BlackBerry® Curve™

[MikeW66]

My daughters phone used to connect as USB and you could see her phone from the computer (iMac, Windows). Now when she chooses USB it does not prompt for password, and only connects for charging as if she chose Charge Only.

I don't think it's the computer, same effect on our iMac and 2 Windows computers. Is there a setting in her phone which needs to be changed, or some software update (it seems to be fully updated)

This problem only started occurring a couple of weeks ago.

[sdgardne · Accepted solution]

Hi and Welcome to the Community!

It's possible that Mass Storage Mode was shut off on the BB, which would result as you indicate. Check here:

• KB13564 How to enable or disable mass storage mode on the BlackBerry smartphone.

Otherwise, Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Good luck and let us know!

[MikeW66]

Media was enabled - battery pull did the trick! Thanks!!

[sdgardne]

You are most welcome...enjoy!