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New Contributor
MikeW66
Posts: 2
Registered: ‎12-01-2012
My Device: 9360
Accepted Solution

9360 Won't connect as USB

My daughters phone used to connect as USB and you could see her phone from the computer (iMac, Windows). Now when she chooses USB it does not prompt for password, and only connects for charging as if she chose Charge Only.

 

I don't think it's the computer, same effect on our iMac and 2 Windows computers. Is there a setting in her phone which needs to be changed, or some software update (it seems to be fully updated)

 

This problem only started occurring a couple of weeks ago.

Hall of Famer II
sdgardne
Posts: 48,742
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: 9360 Won't connect as USB

Hi and Welcome to the Community!

 

It's possible that Mass Storage Mode was shut off on the BB, which would result as you indicate. Check here:

  • KB13564 How to enable or disable mass storage mode on the BlackBerry smartphone.

Otherwise, Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
MikeW66
Posts: 2
Registered: ‎12-01-2012
My Device: 9360

Re: 9360 Won't connect as USB

Media was enabled - battery pull did the trick! Thanks!!
Hall of Famer II
sdgardne
Posts: 48,742
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: 9360 Won't connect as USB

You are most welcome...enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Visitor
caitano
Posts: 1
Registered: ‎05-20-2013
My Device: blackberry 9300

Re: 9360 Won't connect as USB

My 9300 also prompts no more for charge only or sync media. I tried the battery pop but it did not work. How do I turn that prompt otion on again.