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BlackBerry® Curve™

New Contributor
Posts: 2
Registered: ‎11-05-2012
My Device: Curve 9360
My Carrier: 3 HK

9360 cannot update and backup

[ Edited ]

I am a BB user from HK

I have been trying to update my 9360 to OS 7.1 since last night, but I could neither back up my phone nor update, the connection is alright and it has already started the backup/upate process, but it kept stopping at a certain point, and GOT STUCK, I had no choice but force remove the USB to solve it, anyone had experience like this? and know how to solve it? or how can i get tech support from blackberry?

I reli need the OS 7.1's mobile gotspot function


this is the point where it stuck

and it is the same during the backup process of updating

Please use plain text.
BlackBerry Technical Advisor (Retired)
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: 9360 cannot update and backup

Hey Kukhy,

Welcome to the BlackBerry® Support Community Forums.


Try clearing the Shortcut settings database using the BlackBerry Desktop Manager as shown in the article below and then try completing a backup.

How to clear the user content databases from the BlackBerry smartphone





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