11-05-2012 10:08 PM - edited 11-05-2012 10:39 PM
I am a BB user from HK
I have been trying to update my 9360 to OS 7.1 since last night, but I could neither back up my phone nor update, the connection is alright and it has already started the backup/upate process, but it kept stopping at a certain point, and GOT STUCK, I had no choice but force remove the USB to solve it, anyone had experience like this? and know how to solve it? or how can i get tech support from blackberry?
I reli need the OS 7.1's mobile gotspot function
this is the point where it stuck
and it is the same during the backup process of updating
11-15-2012 01:09 PM
Welcome to the BlackBerry® Support Community Forums.
Try clearing the Shortcut settings database using the BlackBerry Desktop Manager as shown in the article below and then try completing a backup.
How to clear the user content databases from the BlackBerry smartphone