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New Contributor
Gingernutter
Posts: 2
Registered: ‎12-01-2012
My Device: Curve 9360

9360, crashes before app updates can be installed.

Ok. ive had this problem since day one. when i try to update my apps, i click on the app i want updated. i then click on update. the update begins to download, and everything is fine. but when the update is finished it does not install. instead, as soon as it is downloaded i will get a loading icon in the middle of my screen then my blackberry turns off and reboots. this happens with every app, and also happens when i check for OS updates. please help.

Contributor
cochamarco
Posts: 104
Registered: ‎12-01-2012
My Device: BB Bold

Re: 9360, crashes before app updates can be installed.

this is because unfinished you update your apps, try fix your OS first
Hall of Famer II
sdgardne
Posts: 48,755
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: 9360, crashes before app updates can be installed.


Gingernutter wrote:

Ok. ive had this problem since day one. when i try to update my apps, i click on the app i want updated. i then click on update. the update begins to download, and everything is fine. but when the update is finished it does not install. instead, as soon as it is downloaded i will get a loading icon in the middle of my screen then my blackberry turns off and reboots. this happens with every app, and also happens when i check for OS updates. please help.


Hi and Welcome to the Community!

 

While the above advice may well be your recommended course of action, I believe further information is needed before deducing that path...

 

1) Exactly what method are you attempting to update these apps? AppWorld? The Desktop Software? Some other means?

 

2) Have you performed a proper batt-pull reboot (power ON, remove battery, wait, insert battery, wait) of your BB? And, if your PC is involved, a reboot of that as well?

 

3) From your description, it sounds as if your BB reboots twice...is that what you mean by that first "loading icon in the middle" of your screen"? Is that the normal rebooting loading progress bar? Or is that some other icon?

 


If indeed you deduce that your OS has become corrupt, then a clean reload would indeed be in order. Here's a process:


At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:

From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:

Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.


You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.


You may also want to try this procedure to perhaps narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.


If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Gingernutter
Posts: 2
Registered: ‎12-01-2012
My Device: Curve 9360

Re: 9360, crashes before app updates can be installed.

I completely wiped my blackberry and installed a new OS. All turned out great, I restored my data and my blackberry is now working perfectly. Thank you.