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Contributor
Posts: 25
Registered: ‎09-04-2012
My Device: z10
My Carrier: O2

9360 overheating and poor battery life

I've seen that this seems to be a problem   I was wondering if there is a cure for it yet as I do need to get more than 2 hours out my battery. 

 

Come on blackberry get your act together. I'm considering going to another phone maker. 

 

No it's not when on charge it just does it its a total joke 

 

help please

Hall of Famer II
Posts: 51,829
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: 9360 overheating and poor battery life

Hello,

 

There are many possible reasons, the most likely being that you are leaving lots of apps running that are consuming resources, and that consumes battery power, with the byproduct being heat. 

 

  • KB14320How to maximize free space and battery power on the BlackBerry smartphone

You need to check what apps you leave running and properly shut down those that you do not need active. Using the Back or the Red key will not do this -- those leave it to the app to decide what to do...and some will leave themselves resident in memory, consuming resources on your BB, slowing the overall performance. Rather, to close an app, press blackberry_logo.jpg and select "Close" or "Exit"...that will force the application to be closed, freeing up for your new use the resources it was consuming. Some apps will always remain running (typically -- BBMessenger, Browser, Homescreen, Phone, and Messages)...but, you should still close them properly - especially the Browser...if it is left on an active web page, it will not only consume extra resources but battery power as well.


Further, anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure. Some have taken to doing this on a regular basis as a preventive measure...some as frequently as once per day. Others have obtained the QuickPull app to automate a simulated Batt-Pull.

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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