05-03-2013 11:48 AM
05-07-2013 05:51 PM
Hello mulerojames and welcome to the BlackBerry Support Community Forums.
Sorry to hear you're having issues with your BBM.
To clarify, you have a BBM contact who is using a BlackBerry Z10, and you are unable to send a PING to this user? Are you able to send a normal BBM message?
Ar you able to receive BBMs from this contact?
05-07-2013 06:11 PM
08-10-2013 09:10 PM
08-10-2013 09:12 PM
08-10-2013 11:19 PM
I discovered that my BB Curve 9320 can send and receive pings from other BBM users. I can also receive pings from Z10 and Q10 users but cannot deliver bbm messages to them. it shows 'X' in red and the only means of reaching out to them is through my PM (Personal Message) updates, text messages or WhatsApp.
please assist with suggestions.
Welcome to BlackBerry Support Forums
Sorry for the trouble ... there is a Knowledge Base Article related to this issue , you should try reinstalling BlackBerry Messenger which helped most other users . You can can refer to this thread and try this solution and see if that resolves your issue as well Pls Help!!!!! 9900 pings and bbm normal message not delivering to Z10 and Q10 .
KB34245: A check mark and then a red X is displayed when a BlackBerry smartphone running BlackBerry Device Software 5.0 or BlackBerry 6 to 7 sends a message to a BlackBerry 10 smartphone via BlackBerry Messenger 126.96.36.199
Please try it and let us know if you feel the same issue again .