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New Contributor
mulerojames
Posts: 5
Registered: ‎03-08-2013
My Device: curve 8520
My Carrier: etisalat nigeria

9360 pings not delivering to Z10

Hello guys,
I discovered that my BB 9360 can send and receive pings from other BBM users. I can also receive pings from Z10 users but cannot deliver. it show 'X' in red and the only means of reaching out to them is through my PM (Personal Message) updates. 
please assist with suggestions.
thanks
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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: 9360 pings not delivering to Z10

Hello mulerojames and welcome to the BlackBerry Support Community Forums.

 

Sorry to hear you're having issues with your BBM. 

 

To clarify, you have a BBM contact who is using a BlackBerry Z10, and you are unable to send a PING to this user? Are you able to send a normal BBM message?  

 

Ar you able to receive BBMs from this contact? 

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

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New Contributor
mulerojames
Posts: 5
Registered: ‎03-08-2013
My Device: curve 8520
My Carrier: etisalat nigeria

Re: 9360 pings not delivering to Z10

Thank you for your reply. Yes I can receive their bbm, I can read them, they can see that I have read them but they will never see my bbm replies because they don't go. I can receive messages from other bbm contacts except all the Z10 contacts on my phone.
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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: 9360 pings not delivering to Z10

We would need to further investigate this matter.

Contact your mobile service provider to open a support ticket with BlackBerry.

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



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New Contributor
mulerojames
Posts: 5
Registered: ‎03-08-2013
My Device: curve 8520
My Carrier: etisalat nigeria

Re: 9360 pings not delivering to Z10

Thank you for your reply. I havw gotten in touch with my service provider. Please do not hesitate to contact me if there is a new development.
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New Member
forlah1503
Posts: 2
Registered: ‎08-10-2013
My Device: Curve 9320
My Carrier: BlackBerry

Re: 9360 pings not delivering to Z10

Hello guys,
I discovered that my BB Curve 9320 can send and receive pings from other BBM users. I can also receive pings from Z10 and Q10 users but cannot deliver bbm messages to them. it shows 'X' in red and the only means of reaching out to them is through my PM (Personal Message) updates, text messages or WhatsApp. 
please assist with suggestions.
thanks
Please use plain text.
New Member
forlah1503
Posts: 2
Registered: ‎08-10-2013
My Device: Curve 9320
My Carrier: BlackBerry

Re: 9360 pings not delivering to Z10

I can receive their bbm, I can read them, they can see that I have read them but they will never see my bbm replies because they don't go. I can receive messages from other bbm contacts except all the Z10 and Q10 contacts on my phone.
Please use plain text.
Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: 9360 pings not delivering to Z10


forlah1503 wrote:
Hello guys,
I discovered that my BB Curve 9320 can send and receive pings from other BBM users. I can also receive pings from Z10 and Q10 users but cannot deliver bbm messages to them. it shows 'X' in red and the only means of reaching out to them is through my PM (Personal Message) updates, text messages or WhatsApp. 
please assist with suggestions.


Hello forlah1503

 

Welcome to BlackBerry Support Forums

 

Sorry for the trouble ... there is a Knowledge Base Article  related to this issue , you should try reinstalling BlackBerry Messenger which helped most other users . You can can refer to this thread and try this solution and see if that resolves your issue as well  Pls Help!!!!! 9900 pings and bbm normal message not delivering to Z10 and Q10 .

 

KB34245: A check mark and then a red X is displayed when a BlackBerry smartphone running BlackBerry Device Software 5.0 or BlackBerry 6 to 7 sends a message to a BlackBerry 10 smartphone via BlackBerry Messenger 7.0.1.23

 

Please try it and let us know if you feel the same issue again .

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