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Visitor
Posts: 1
Registered: ‎08-26-2013
My Device: Curve 9360
My Carrier: Play

9360 screen issue- Manufacturing Defect- void the warranty by KOMSA Poland.

[ Edited ]

Hi,

 

 

I have big problem with my BlackBerry Curve 9360, and Polish BB Service. I bought my BB year ago. A month ago  half of screen stopped working, and some film to become detached INSIDE. Service refused to repair because the damage "is mechanical"! And  void the BB warranty!!  But my Berry never fall. I never run with BB etc. It's just manufacturing defect.I paid for my 9360 a lot of money, but after 11 month I only can just throw out.  I really don't know what to do.... and I'm really disappointed how BlackBerry treat customers.

 

 

 

Kuba

Hall of Famer II
Posts: 51,911
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: 9360 screen issue- Manufacturing Defect- void the warranty by KOMSA Poland.

Hi and Welcome to the Community!

Please see this "sticky" post, along with the threads to which it links, for helpful information to guide you as you proceed:

Hopefully, this information will be of use to you.

 

What you will find is that your warranty is a matter between you and your place of purchase...that contractual document is what governs everything. BlackBerry does not control the warranty that you agreed to upon your purchase, nor do they control the servicing of that warranty, nor do they control the evaluation your warranty provider made in your situation. Your method of appeal includes escalating with your current warranty provider, escalating with your original place of purchase, seeking local governmental or other consumer protection agencies, etc.

Cheers, and Good Luck!




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