10-09-2012 01:52 PM
I have a problem with my blackberry 9360 curve. I was trying to read a pdf file and zoom out on it and suddenly the phone was closed and after then in the screen the icons are small and is very difficult to operate it. also when i start the phone the screen is white. Can anybody help
10-12-2012 07:52 AM
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo