07-04-2012 04:34 PM
i was updating my blackberry last night, and its still on 7% which its moving of that. it wont let me do anything on my phone, ive tried taking the battery out and thats not done anything thats just put it back to 7% again. i need my blackberry for tomorrow so does anyone know how to solve this problem? thanks
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07-04-2012 05:02 PM
Mine has been doing the same thing, progress stopped at 7%, and stuck trying to back up social feeds at 0%. I don't really need to back up social feeds, but there seems no way to skip it. I am going to France tomorrow, so I really need this issue fixed. I would really appreciate any help. Thanks.
07-04-2012 05:44 PM
07-04-2012 08:04 PM
Having the same problem as the OP and tried the safe mode option. Put the phone into safe mode and it works but it still comes up with the software update screen and I cant get off it. Also it will not connect to my computer when it is doing the software update.
07-05-2012 06:06 AM
Yes, this is exactly where I have got to as well. I seem to be in a Catch 22 with this: I can't fix the upgrade problem without connecting to Desktop Manager, but I can't make the Desktop Manager connect to the phone. I've tried the recommended fixes for connectivity problems, to no avail. I can't do a hard reset because I can't get away from the Software Upgrade screen (the one we are all having problems with). A soft reset just gets me back to that screen, even in safe mode.
To be fair, this infinite "connecting" problem has been ongoing for me. I have not previously sought a solution, so I suspect it is now too late for this particular phone. Am I looking for a new phone? I fear so, yet apart from not connecting to the Desktop Manager, it was working satisfactorily before I tried to do this software upgrade. Rather disappointed.
07-05-2012 10:58 AM
The best advice is to call your mobile tech support, and ask that this issue to be escalated up to RIM level tech support. Perhaps they know of some working solution.
Meanwhile, I am asking some friends to look at these threads for any further advice.