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BlackBerry® Curve™

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New Member
Posts: 1
Registered: ‎12-22-2012
My Device: Curve 9380
My Carrier: Vodafone

9380 shutdown automatically without warning

Since last 4 days my BB curve 9380 shutdown frequently. In between any phone call or using any application, this problem occurs. A red light links and it gets off. override I have to restart the phone. Many times it again shutdown within minutes of restarting the same. I have then installed new operating system 7 also but still the problem persists. I am thinking to buy new one and switch to Apple or samsung

Regular Contributor
Posts: 72
Registered: ‎04-16-2012
My Device: Blackberry 9300 3G

Re: 9380 shutdown automatically without warning

Have you fully wiped your phone during the new OS installation? if not this will happen.

 

 

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: 9380 shutdown automatically without warning

Hi Maulik99 and welcome to the BlackBerry Support Community Forums!

 

Which version of BlackBerry handheld software are you currently using? I would also suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:

KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...

or

KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...

Thanks.

 

-CptS

 

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