BlackBerry® Curve™

[kcinkali]

I have 3 email accounts on my blackberry and would like to add a fourth.  I added the three in the Verizon store during the initial setup.  Apparently I have completely forgotten how to add another one, because everything I've tried has failed.

Any help would be greatly apprecited.  Btw.. it's a yahoo account, so there "shouldn't" be any problem =x

Thanks,

Casey

[tschweitzer]

You can do it a couple of ways. You can use the email setup icon on your BlackBerry (I hid mine if you did yours you will need to unhide it first), the second is using Verizon's BIS site. Here is the link for it.

https://bis.na.blackberry.com/html?brand=vzw&locale=en

Both options are pretty straight forward asking for the email address you want to add and the password for that account. Let me know if you have any questions. 

[kcinkali]

Thanks for the suggestions.  Neither worked.  I have been doing that setup screen for days.  It keeps telling me to re-check my information and try again.  The information I am putting in is correct.

I'm so fed up.

Casey

[tschweitzer]

I would call in and have them verify your username and password, they would probably need to change the password. 

[jrdante]

Call data support for Verizon Wireless....866-221-4096...They will be able to reset your account login info for the BIS site.

[kcinkali]

What is the BIS site?

Thanks,

Casey

[jrdante]

BIS is the Blackberry Internet Server......you need to be able to login there in order to edit your email accounts.....call the number I gave you, it's a direct line to tech support.  The website for verizon wireless bis server is www.blackberry.com/go/vzw.  Once you login in you can edit, add or delete email address'.  Let us know what's up.....

Message Edited by jrdante on 10-25-2008 08:02 AM

[jrdante]

If your problem was resolved, please mark the solution on the answer that worked.....

[drpaulmhine]

I went to www.blackberry.com/go/vzw on my computer and it keeps on asking me for a username and password. I can do the same thing from my phone.

I put in my username and password and it says Invalid Username or Password.

So ..

I put in my username and ask for a password. It says it sent it to my Blackberry. I check my Blackberry and there is the password. I put in my username and password (that has just been sent to my phone) and it says Invalid Username or Password.

What gives? How can I correct this?

[sdgardne]

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drpaulmhine wrote:

I went to www.blackberry.com/go/vzw on my computer and it keeps on asking me for a username and password. I can do the same thing from my phone.

I put in my username and password and it says Invalid Username or Password.

So ..

I put in my username and ask for a password. It says it sent it to my Blackberry. I check my Blackberry and there is the password. I put in my username and password (that has just been sent to my phone) and it says Invalid Username or Password.

What gives? How can I correct this?

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Hi and Welcome to the Forums!

Your carrier is in control of your BIS account, including it's credentials. I suggest contacting them.

Good luck!