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New Contributor
JRRRRRRR
Posts: 2
Registered: ‎11-09-2011
My Device: BlackBerry Curve 9300
My Carrier: AT&T

Address Book is Blank, but Contacts still show in call log

So about 24 hours ago my Contacts went blank. (i.e. No contacts listed)

 

  • I have pulled the battery for reset (a couple times)
  • I have checked and unchecked all the filters
  • The contact information does not show for SMS
  • The contact information DOES show in the call log (and I can view their complete Contacts information from there)
  • Email client linked is Lotus Notes
  • Not all Contacts were in the LN address book, but even those that are no longer show on the BB (And I've been able to view contact information from the call log for people not in my LN address book.)

Any help as to what I need to do would be appreciated.

 

Blackberry Curve 9300 v5.0.0.955 (Bundle 1576, Platform 6.3.0.57)

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New Contributor
JRRRRRRR
Posts: 2
Registered: ‎11-09-2011
My Device: BlackBerry Curve 9300
My Carrier: AT&T

Re: Address Book is Blank, but Contacts still show in call log

One last update, when someone calls in it only shows the number, but when you look at it in the log afterwords it shows the name and you can access the Contacts information.

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JSanders
Posts: 85,122
Likes: 23,023
Solutions: 5,923
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Address Book is Blank, but Contacts still show in call log

Do you have any content protection set?

 

Article ID: KB16275 Address Book application entries do not appear on the BlackBerry smartphone

 

are you on a corporate BES account?

Article ID: KB18709 Controlling content protection of the contact list using IT policy.

 




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Contributor
spysneak
Posts: 14
Registered: ‎12-07-2009
My Device: Not Specified

Re: Address Book is Blank, but Contacts still show in call log

i am facing the exact same problem, and im now wondering whether this is because of the email client linked to lotus notes. i have curve 8520 and every time i try taking a backup on the of the contacts, i am unable to because it tells me to turn off the wireless sync which also i am unable to do in my phone. Please let me know if you do find a solution to this.
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JSanders
Posts: 85,122
Likes: 23,023
Solutions: 5,923
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Address Book is Blank, but Contacts still show in call log


spysneak wrote:
 it tells me to turn off the wireless sync which also i am unable to do in my phone. Please let me know if you do find a solution to this.

Why are you unable to turn off the wireless sync?




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Contributor
spysneak
Posts: 14
Registered: ‎12-07-2009
My Device: Not Specified

Re: Address Book is Blank, but Contacts still show in call log

at first i was getting the following message "not available" next to the wireless sync tab.

after deleting and undeleting Desktop Cical and Sync from the service book i started getting the option to turn wireless sync off or on. but now, i am unable to save the "off" selection.

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JSanders
Posts: 85,122
Likes: 23,023
Solutions: 5,923
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Address Book is Blank, but Contacts still show in call log

Open your Options > Status and press the Menu key

Click on Database Sizes.

What are the numbers to the right of your Address Book Data, which looks like "123/456k"




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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PIN: C0001B7B4   Display/Scan Bar Code
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Contributor
spysneak
Posts: 14
Registered: ‎12-07-2009
My Device: Not Specified

Re: Address Book is Blank, but Contacts still show in call log

i dont see any such option here!(the address book data)

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JSanders
Posts: 85,122
Likes: 23,023
Solutions: 5,923
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Address Book is Blank, but Contacts still show in call log

Then you've not.followed the path I've outlined above. 

 

What DO you see?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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Contributor
spysneak
Posts: 14
Registered: ‎12-07-2009
My Device: Not Specified

Re: Address Book is Blank, but Contacts still show in call log

ok, it shows me the following tabs(i'm listing just a few of them):
Application permissions : 557/54.4k
attachment data : 37/127.5k
attachment data-calendar : 0/0.0k
etc....

I have a feeling this problem is because of my blackberry sync to my lotus notes email.
i don't have a BES plan.
when i try to turn off the wireless sync of my address book, i am unable to do it. to save the option,that's what im not able to figure out.
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