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Contributor
spysneak
Posts: 14
Registered: ‎12-07-2009
My Device: Not Specified

Re: Address Book is Blank, but Contacts still show in call log

Could you please guide me on how i should delete/uninstall lotus notes email from my blackberry, i feel that would solve the problem.
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JSanders
Posts: 82,495
Likes: 22,613
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Address Book is Blank, but Contacts still show in call log


spysneak wrote:
ok, it shows me the following tabs(i'm listing just a few of them):
Application permissions : 557/54.4k
attachment data : 37/127.5k
attachment data-calendar : 0/0.0k


And the "Address Book database"?




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Contributor
spysneak
Posts: 14
Registered: ‎12-07-2009
My Device: Not Specified

Re: Address Book is Blank, but Contacts still show in call log

I dont have any such tab appearing over there.

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JSanders
Posts: 82,495
Likes: 22,613
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Address Book is Blank, but Contacts still show in call log


spysneak wrote:

I dont have any such tab appearing over there.


It's not a "tab", it is just a line in the list.

 

So that "Address Book" line is not in the list?

 

Then your Address Book is deleted for some reason.

 

Connect to your PC and run the Desktop Software.

click on Applications and allow the software to update, which should re-add the Address Book.




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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Contributor
spysneak
Posts: 14
Registered: ‎12-07-2009
My Device: Not Specified

Re: Address Book is Blank, but Contacts still show in call log

[ Edited ]

so what your saying is, i update/reinstall my device software? But wouldnt that make me lose all my contacts and the remaining all the material in my phone completely?

 

Does updating\reinstalling lead to deletion of all the prior material? because when i click on it, it warns me to take a backup. And i cant back up the contacts because of the problem that i am facing with the address book.

 

when i go the "organizer" tab, just below the applications tab, it says "(not installed)" in the Address book check box. hence back up of contacts not happening.

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JSanders
Posts: 82,495
Likes: 22,613
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Address Book is Blank, but Contacts still show in call log

Nope. You're confusing three things.
1. You've already stated you have no contacts on the device by seeing no address book data in the database sizes list.
2. You have no address book installed either.
3. the organizer tab is related to syncing your data to Outlook on your pc, not related to the backup & restore functions.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes


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Contributor
spysneak
Posts: 14
Registered: ‎12-07-2009
My Device: Not Specified

Re: Address Book is Blank, but Contacts still show in call log

hi there, sorry for the late response.

 

ok, the following is a recap of the problem i am facing:

 

Hi,

 

I have a blackberry curve 8520 with the OS 5...

 

my address book is blank, however when i type any alphabet to quick search contacts, i am able to access a Few contacts, Not All.

I tried taking a back up of the contacts, it keeps asking me to turn off the wireless sync: address book >options>wireless syn off.  that does not happen too. i deleted and undeleted the Desktop cical and sync options from the service book.

  • I have pulled the battery for reset (a couple times) and i end up losing more contacts from my quick search.
  • I have checked and unchecked all the filters
  • The contact information does not show for SMS
  • The contact information DOES show in the call log (and I can view their complete Contacts information from there) but when they call, the name does not appear, only the no. does!
  • Email client linked is Lotus Notes
  • the phone shows that i have 850 contacts, but my address book now shows one contacts no. 5 times. this is the only contact i see on my address book.

my contacts i believe are still in the phone, however i am unable to access most of them(the ones i stored recently)

 

 

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JSanders
Posts: 82,495
Likes: 22,613
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Address Book is Blank, but Contacts still show in call log

Are you on a corporate BES email account?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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New Member
muddywaters
Posts: 2
Registered: ‎11-20-2012
My Device: Curve 8530
My Carrier: Verizon

Re: Address Book is Blank, but Contacts still show in call log

I have the same problem. Problem is that YOu have a lot of blank entries. If you scroll down in your address book, you will see the names.

 

I don't know how to fix this either. If I don't figure this out soon. the only thing I have left is to wipe the device and reload the operating system.

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