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New Contributor
Posts: 2
Registered: ‎12-12-2012
My Device: Blackberry Curve 9360
My Carrier: O2

After downloading Blackberry Messenger 7: 'Unable to login to your Blackberry ID account'

Hey guys

So as the title says I am unable to login to my BB ID account after downloading the newly released Blackberry Messenger 7. After downloading it states I must log in. I have tried and nothing However using the same credentials I can log on using my laptop fine.

I have reset my password and still cannot login. I upgraded to BBM 7 as I really wanted to use the wifi calls!

 

BBID upgraded in the process. Afterwards my Blackberry restarted and the error message came when I accessed BBM 7 and tried to log in.

I feel I've tried everything! Can anyone out there help me please?

Thanks in advance

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: After downloading Blackberry Messenger 7: 'Unable to login to your Blackberry ID account'

Hi maton91

 

Welcome to BlackBerry Support Forums

 

 

Please try this Knowledge Base regarding the error you recieving and follow the workarounds  :

 

KB28212 "Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7

 

Prince

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New Contributor
Posts: 2
Registered: ‎12-12-2012
My Device: Blackberry Curve 9360
My Carrier: O2

Re: After downloading Blackberry Messenger 7: 'Unable to login to your Blackberry ID account'

Hi there :smileyhappy:

I have tried workaround 1 and 3 but they don't work :smileysad:. I only wish to reset factory settings as a last ditch attempt.